Legal

Privacy Policy

Effective August 2026

Who We Are

This website, dougsellsphx.com, is operated by Torno Investments, LLC ("we," "us," or "our"). This policy explains what information we collect, how we use it, and the choices you have.

Information We Collect

When you submit a form on this site, we collect the information you choose to provide, such as your name, email address, phone number, and any details about your property or home search. We also collect standard usage information (such as pages viewed) through cookies and analytics tools to operate and improve the site.

How We Use Your Information

We use your information to respond to your inquiry, provide the real estate services you request, and follow up with you about buying, selling, or investing. We do not sell your personal information.

SMS / Text Messaging

By providing your phone number and submitting a form, you consent to receive calls and text messages from Torno Investments, LLC (dougsellsphx.com) regarding your inquiry and related real estate services. Message frequency varies. Message and data rates may apply. You can opt out of text messages at any time by replying STOP, and you can reply HELP for assistance.

We do not sell or share your phone number, or your SMS opt-in consent, with any third parties or affiliates for their own marketing purposes. Opt-in consent is used only to contact you about your request.

SMS Terms & Conditions

  1. We use SMS to confirm appointments, send reminders, and notify clients of schedule updates or important changes.
  2. You can cancel the SMS service at any time. Just text "STOP." After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time, and we will start sending SMS messages to you again.
  3. If you are experiencing issues with the messaging program, you can reply with the keyword "HELP" for more assistance, or you can get help directly at doug@dougsellsphx.com.
  4. Carriers are not liable for delayed or undelivered messages.
  5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
  6. If you have any questions regarding privacy, please read our privacy policy: dougsellsphx.com/privacy.

Cookies & Third-Party Tools

We use tools such as Follow Up Boss and RealScout to operate the site, manage inquiries, and provide home search. These tools may set cookies and process the information you submit so we can respond to and serve you.

How We Share Information

We do not sell your personal information. We may share it with service providers who help us operate our business (such as our CRM and communication providers) solely to provide services to you, and where required by law. As noted above, SMS consent data is never shared for third-party marketing.

Your Choices

You can opt out of text messages by replying STOP, and unsubscribe from emails using the link in any email. To request access to or deletion of your information, contact us using the details below.

Data Security & Retention

We take reasonable measures to protect your information and retain it only as long as needed to provide services and meet legal obligations.

Contact Us

Torno Investments, LLC · dougsellsphx.com · doug@dougsellsphx.com · (480) 485-4261

Changes to This Policy

We may update this policy from time to time. The effective date above reflects the most recent version.